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Several major Microsoft products will reach their end of support during 2020, with Office 2010, Visual Studio 2010, Windows 7, Windows Server 2008 (including 2008R2), and multiple Windows 10 versions including 1803 and 1903 being some of the most important ones. For products that have reached their end of support, Microsoft stops providing bug fixes for issues that are discovered, security fixes for newly found vulnerabilities, or technical support. Customers who still use end of service software are advised by Redmond to upgrade as soon as possible to the latest on-premise or cloud version to keep their systems secure and bug-free. However, as Microsoft says on its support website, "For customers requiring more time to move to the latest product, the Extended Security Update (ESU) program is available for certain legacy products as a last resort option. The ESU program provides security updates only for up to 3 years, after the End of Support date. Contact your account manager, partner or device manufacturer for more information." "Modern Lifecycle Policy covers products and services that are serviced and supported continuously" according to Redmond's support site with the company providing a minimum of 12 months' notification before ending support if no replacement product or service is available. According to Microsoft, a very long list of products governed by the company's Fixed Policy will also reach their end of support in 2020. "Fixed Lifecycle Policy applies to many products currently available through retail purchase or volume licensing," says Microsoft. This policy provides customers with at least 10 years of support (a minimum of 5 years of Mainstream Support followed by 5 years of Extended Support), with some exceptions. Besides the long list of products being retired, there are also many of them that will move to Extended Support from Mainstream Support in 2020. "Extended Support lasts for a minimum of 5 years and includes security updates at no cost, and paid non-security updates and support," says Microsoft. "Additionally, Microsoft will not accept requests for design changes or new features during the Extended Support phase." More in-depth details along with links, and detailed lists can be found on OUR FORUM.