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Contractors working for Microsoft are listening to personal conversations of Skype users conducted through the app's translation service, according to a cache of internal documents, screenshots, and audio recordings obtained by Motherboard. Although Skype's website says that the company may analyze audio of phone calls that a user wants to translate in order to improve the chat platform's services, it does not say some of this analysis will be done by humans. The Skype audio obtained by Motherboard includes conversations from people talking intimately to loved ones, some chatting about personal issues such as their weight loss, and others seemingly discussing relationship problems. Other files obtained by Motherboard show that Microsoft contractors are also listening to voice commands that users speak to Cortana, the company's voice assistant. Apple and Google recently suspended their use of human transcribers for their respective Siri and Google Assistant services after a backlash over similar media reporting on the companies' practices. "The fact that I can even share some of this with you shows how lax things are in terms of protecting user data," a Microsoft contractor who provided the cache of files to Motherboard said. Motherboard granted the source anonymity to speak more candidly about internal Microsoft practices, and because the person is under a non-disclosure agreement with the company. The snippets of audio obtained by Motherboard are typically short, lasting between five and ten seconds. The source said other passages can be longer, however.  Learn more by visiting OUR FORUM.

 

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